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Encouragement: The Key to Caring Education Administration (Books) lifelike style also opened theEncouragement. It's more than a compliment or a pat on the back. According to Drs. Larry Crabb and Dan Allender, it is the most basic form of counseling a skill that can be mastered by laypeople as well as counselors. What must we know in order to fulfill the biblical exhortation to 'encourage one another'? Encouragement: The Key to Caring tells you. Part one deals with understanding encouragement, and part two explores the process of encouragement,