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The Pitfalls of Social Media
Creative Openings
interactions with others
Getting Organized
Handling a Difficult Customer The Pitfalls of Social MediaBeing prepared for the inevitable situation of serving an unhappy customers can make all the difference in resolving issues and ensuring return business. Knowing how to build rapport, recognizing certain body language and knowing the steps to problem resolution are all important components of effectively handling difficult customers. The Handling a Difficult Customer course teaches stress management skills and covers both in person and over the phone
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